FAQs
Frequently Asked Questions
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Wave Swim School Student Policies
Medically Excused Absence Policy
Credits will only be given for medically excused absences. Families may submit a doctor’s note to receive a credit for an absence. This must be submitted within 7 days of the absence.
Parent Supervision Policy
Any child participating in Wave Swim Lessons must have a responsible adult (over 18) present on the pool deck (or on the balcony at the Juanita Aquatics Center) supervising the child during their lesson time.
If no responsible adult is present when the class begins, the child will not be allowed to get into the pool until an adult arrives, which may result in missed lesson time that will not be refunded.
Drop Policy
Families may request to drop the session by 12:00 pm (noon) on Friday prior to the session start date. Drop requests must be submitted via email to waveswimschool@waveaquatics.org. The session start date is always the first Monday of the session, regardless of which day of the week your lesson falls on.
Refund Policy
Refunds or credits are not given for swim lessons missed due to a participant cancellation. Due to space limitations, Wave Aquatics does not currently offer any make-up lessons. If Wave Aquatics cancels a lesson because we cannot offer the lesson, we will credit the participant’s account.
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If requested, we do offer free public swim passes for unexcused absences. You may email waveswimschool@waveaquatics.org to receive two free swim passes (one assigned to the student and one assigned to a family member of your choice).
Right to Removal Policy
Wave Swim School reserves the right to remove any student from their class if they are hindering the learning of other students. Reasons a student may be removed from a class include but are not limited to; disruptive behavior, disrespectful behavior to other students or staff, or if their skills do not align with the class level to the point that they hinder the learning of the other students. No refunds or credits will be given if your student is removed from their class. If the student was removed from the class due to being in the wrong class level, we will attempt to transfer them to the correct level. If there is no space available in the correct level, the student will be removed from the current session but will maintain their priority registration status for the upcoming session.
What are the age requirements for swim lessons?
Parent & Child Lessons: 6 months - 3 years
Youth Lessons: 3 years - 13 years
Adult Lessons: 14 years+
What if I miss a class?
If your student will be missing a class for medical reasons, you can contact us to have their absence excused and receive a credit for that class. The process for establishing medically excused absences is explained in more detail in the Wave Swim School Student Policies. Any other absences will be considered unexcused, and will not qualify for any credits.
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We do not offer make up classes.
What if I can't find the class I am looking for on the Customer Portal?
If you are not seeing the class you are looking for, make sure to check a few things:
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Check if you are looking at the correct location
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Check the registration dates of the class you are looking for; the classes will not be visible in the portal outside of the registration dates
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Check that the student meets the age requirements for the class
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Check the filters that you have selected (using too many filters may cause classes to not show up)
If you have checked everything, and are still not able to see any classes, please contact us at waveswimschool@waveaquatics.org
How do waitlists work with sessions?
If you register for a session class that is already full, you will be put on the waitlist for that class. If one of the active enrollments decides to drop before the start of the session, we will contact students on the waitlist to fill the open spot. All waitlist enrollments will be dropped at the end of the session. Families will have a new chance every session to register for lessons.
How does registration work?
Registration Week will always be Monday through Sunday the week before the session start date (the first Monday of the session).
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PRIORITY REGISTRATION: Monday - Tuesday of Registration Week
All students that are enrolled in the current session will have priority registration access for the upcoming session. For example, if a student is enrolled in Session 2, they will have priority registration access for the Session 3.
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OPEN REGISTRATION: Wednesday - Sunday of Registration Week
The open registration will be when registration is open to the public. For the Juanita Aquatics Center, open registration will be Wednesday through Sunday. For the Redmond Pool, open registration will be Thursday through Sunday (after the Redmond resident registration).
What time does registration open?
Registration opens at 7:00 am on the registration dates listed.
How will I know how my student is progressing and when it is time to move them to a new level?
We hold feedback sessions for classes during week 3 and week 7 of the session. During these weeks, swim lessons will be only 25 minutes long, with the last 5 minutes reserved for parents to discuss student progress with the instructor. During week 7, we do level placement evaluations, and the instructor will let you know if your student should move into a different level.
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Please remember that most students will take multiple sessions to move up, and it is expected for students to stay at the same level for multiple sessions.
What is your Public Swim Cancellation Policy?
Cancellations for Public Swim must be made at least 24 hours in advance to qualify for a refund. Cancellations made within 24 hours of the scheduled swim will receive a credit, courtesy pass, or will be given a punch back on their punch pass. Wave Aquatics will not issue any Credits or Refunds to patrons who do not wish to share their lane.
If you wish to cancel a public swim enrollment, please email contact@waveaquatics.org.
What is your No-Show Policy?
No Refunds or Credits will be issued for a no-show
What floats can I bring for my child?
Wave Aquatics only allows Coast Guard approved life jackets and flotation devices. If you do not own a Coast Guard approved jacket we have approved life jackets available to borrow during public swim.
If you have questions about life jacket sizing for your child please ask your facility lifeguard.
What pool equipment is available for public use?
Coast Guard approved life jackets, kick boards, pool noodles and pull buoy's.
Toys, plastic balls, and Floating pads are reserved for Wave Swim School swim lessons only.
Is the pool chlorine or salt water?
Both the Redmond Pool and the Juanita Aquatics Center are chlorinated pools.
Can I come to the pool to take a float test?
Yes, our lifeguards are able to administer float tests for various sports/activities. Follow the steps below to schedule a float test at our pools:
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Make an account with us via the Customer Portal
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Enroll and pay for a lap swim or family swim slot
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Bring your form with you to the pool, and our lifeguards will be able to administer the float test as specified on your form
What is the temperature of the pool?
​Our pools are maintained at a temperature of 80-82 degrees Fahrenheit
Can I transfer my punch pass to someone else?
​No, punch passes can only be utilized by the patron for which they are originally bought for.
What age qualifies for the Senior Discount?
Anyone aged 50 years old and up qualifies for the senior admission rates. Please refer to the Admission Rates section of the public swim page for information on how to register using the senior rates.
Does Wave offer Fee Assistance?
Wave Aquatics does offer fee assistance for families who qualify. Please download and fill out the form then send it to contact@waveaquatics.org.
Who can participate in lap swim?
Lap swim is open to anyone who can swim continuously and independently in a shared lane environment. Swimmers should be comfortable following lap swim etiquette, including sharing lanes and choosing a pace-appropriate lane. Children under the age of 13 must pass a swim test performed by a lifeguard before participating.
Questions?
We’re happy to help! Reach out to us anytime:
Email: contact@waveaquatics.org
Redmond Pool: (425) 883‑4422
Juanita Aquatics Center: (425) 936‑1627
Mailing Address: 8201 164th Ave NE #249, Redmond, WA 98052